As the dawn of 2021 is underway, thousands of small businesses have shuttered their store fronts and thousands of others are operating on...

Just like "plastic glasses" or "large shrimp", customer service is an oxymoron in many businesses. How many times have we stood in the...

A little visualization here. Approaching your golf ball, after a beautiful straight 250 yard drive off of the tee, you're only 150 yards...

I find it fitting to share a subject I've been asked several times. "What is unique about working with tribes?" Below I'll share a story...